Ella Poncho

Our standard shipping service is available at a flat rate of €15. Our Express shipping service is available at €25. For orders that exceed €300, the shipping cost is free.

Choose from various shipping options for your convenience, including standard and expedited delivery during checkout. Shipping times may vary based on your location. Standard shipping usually takes 7-10 business days, while Express shipping arrives within 5-7 days.

Order Cancellation:
If you need to cancel your order, contact us promptly. If your order hasn't shipped, we'll cancel it and process a refund. Shipped orders require item return for a refund.

Order Returns:
Not satisfied? Return your purchase within 30 days for a full refund. Ensure items are in original condition and packaging.

How to Initiate a Return:
Contact customer service for step-by-step instructions. Once approved, receive guidance on returning the item(s).

Refund Processing:
After inspecting your returned item(s), we'll refund to your original payment method. Allow 2-5 business days for the refund to reflect, depending on your payment provider.

Exchanges:
Want a different size or color? Indicate your preference when initiating a return, and we'll do our best to accommodate, subject to product availability.